Rostering, care notes and compliance — in one place
Roster Hub helps NDIS and disability support providers roster shifts, record progress notes, track worker compliance and run timesheets, while keeping every participant’s care organised and secure.
No credit card to start · Cancel anytime
Xero draft invoices use approved roster items and verified service-location public-holiday calendars. Quote and payroll exports remain temporarily paused while the same controls are completed for those formats.
Running support shouldn’t mean juggling ten tools
Most small providers stitch care together across spreadsheets, group chats and paper. Things slip.
Messy rosters
Shifts in spreadsheets and texts — no clear view of who’s on, what’s unfilled, or where the clashes are.
Missed shift notes
Progress notes written late, on paper, or not at all — and impossible to find at plan-review time.
Compliance you can’t see
Screening, first aid and WWCC quietly expiring with no warning before a worker is rostered.
Client info everywhere
Plans, risks, consents and medications scattered across files, inboxes and people’s memories.
Timesheet headaches
Rostered vs actual hours reconciled by hand every fortnight before payroll and invoicing.
Communication gaps
Family and support coordinators left out of the loop, or sent things they shouldn’t see.
Everything your team needs to deliver great support
One secure place for rostering, care records, compliance and the people around each participant.
Rostering
Build weekly rosters by client or by worker, copy weeks, and spot conflicts and gaps before they happen.
Shift & progress notes
Capture NDIS-style progress notes against each shift, linked to goals and clients.
Clock in / out
Workers clock in and out from their phone with optional GPS confirmation at the shift.
Timesheet review
Compare rostered and actual hours, record manager approvals, and prepare records for your payroll system.
Worker credentials
Track screening, first aid, WWCC and more — and get flagged before they expire.
Client profiles & care
Plans, risks, consents, medications and documents for each participant in one place.
Care team communication
A per-client care feed and chat for managers, workers, family and approved coordinators.
Mobile worker app
A simple, app-like experience on iOS for support workers in the field.
Made for NDIS workflows
Capture and organise supporting records for evidence reviews and plan reviews.
Progress notes
Structured, shift-linked progress notes you can tie back to participant goals.
Service delivery records
A clear trail of who delivered what support, when, and for how long.
Evidence review support
Documents, consents, risk assessments and credentials organised per participant for human review.
Incidents & complaints
Record incident and complaint details against the right participant and worker.
Care feed for plan reviews
A per-client timeline of notes, goals and documents to support plan-review evidence.
Role-based access
Access is scoped by role and the participant or work relationship configured by the provider.
Up and running in three steps
Create your account
Sign up free in minutes — no credit card needed to start.
Add workers and clients
Bring in your team and the participants you support, with credentials and care details.
Roster and record care
Build rosters, let workers clock in and capture notes, and keep everything in one place.
Simple, monthly pricing
Start free and upgrade as your team grows. Prices in AUD per month. Larger Pro and Business plans are available in-app.
Every account starts free — no credit card required. Paid plans are month-to-month subscriptions purchased through the App Store in the Roster Hub iPhone app, and paid access is only ever activated after a verified payment.
Built with care and privacy in mind
Australian focus
Made for Australian NDIS and disability support providers and the way you work.
Secure access
Encrypted connections and organisation-scoped access controls help protect your information.
Role-based permissions
Worker, family and coordinator access is restricted by role and assigned relationships.
Privacy-first
Roster Hub does not sell participant information and limits access through organisation and role controls.
Roster Hub is a tool to help you run your service. It does not provide legal or compliance certification, and is not endorsed by or affiliated with the NDIS or NDIA.
Frequently asked questions
Is Roster Hub for NDIS providers?
Yes. It's built for Australian NDIS and disability support providers, from sole traders to multi-team businesses — rostering, progress notes, timesheets, compliance and client care in one place.
Does it work on mobile?
Yes. Managers get a strong desktop experience and support workers get a simple, app-like mobile experience, including an iOS app.
Can workers clock in and out?
Yes. Workers clock in and out from their phone, with optional GPS confirmation, and their hours flow into timesheets.
Can I track shift and progress notes?
Yes. Notes are captured against each shift and client, can be linked to goals, and roll up into a per-client care feed.
Can I invite my workers?
Yes. Managers invite workers by email or a temporary password; worker access is scoped to their shifts and assigned clients.
Can clients, family or support coordinators get limited access?
Where you choose to enable it, family and approved support coordinators can be given limited, client-specific access to a care feed — never your roster, payroll or business data.
How does billing work?
You start on the Free Starter plan — no credit card and no time limit. When you're ready to upgrade, paid plans are subscribed through the App Store in the Roster Hub iPhone app; paid access is only ever activated after a verified payment.
Can I cancel?
Yes. Plans are month to month. App Store subscriptions are cancelled anytime from your Apple ID subscription settings on your iPhone.
Bring your rostering and care into one place
Create your free account today — no credit card required.